Refund and Returns Policy

Our Store Policies
Return, Exchange & Refund Policy

Returns


We do not return the item(s) once purchased online with our website. Once you have done
the payment, the item(s) cannot be returned you may cancel your order before dispatch, but could not return it.

Exchanges​

Faulty Product Exchange
If the delivered item is not in good condition or damaged or different from the sample
shown, we will provide an exchange within a reasonable time with proof of purchase via
email – thelivingstones.in@gmail.com

Can’t find your receipt? A bank statement will be fine. If you don’t have that, get in touch
and we’ll do our best to track it down.

Kindly mail us and inform us about the cancellation of the return request.

Email id:- livingstones.in@gmail.com

Refund Policy


1. Fees once paid through the payment gateway shall not be refunded other than in the
following circumstances:

(a) Multiple times debiting of User Card/Bank Account due to technical error OR User’s
account being debited with excess amount in a single transaction due to technical error.
In such cases, the excess amount excluding Payment Gateway charges would be refunded
to the User.

(b) Due to a technical error, payment was charged on the User Card/Bank Account but
did not get the product dispatch details. The user would be provided with the order details at
no extra cost. However, if in such cases, the User wishes to seek a refund of the amount,
he/she would be refunded net of the amount, after deduction of Payment Gateway
charges or any other charges.

2. The User will have to make an application for a refund along with the transaction
number and original payment receipt if any generated at the time of making payments.

3. The application in the prescribed format should be sent to info@livingstones.in

4. The application will be processed manually and after verification, if the claim is found
valid, the amount received in excess will be refunded by livingstones.in through electronic
the mode in favour of the applicant and confirmation sent to the mailing address given in the
online registration form, within a period of 7-10 calendar days on receipt of such claim.

5. In case of any queries, please write to livingstones.in@gmail.com

We dispatch items within 1-3 working days. Sometimes due to heavy demand for that particular item, the dispatch may take 3-4 days longer than usual.

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